Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or another form of proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
We handle returns on a case-by-case basis with the ultimate objective of satisfying our customers. We stand behind our goods and services and want customers to be satisfied with them.
To that end, we'll always do our best to take care of you and to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Business@Americankettle.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, request an RMA and follow the return instructions provided in the RMA and/or delivered package. Then purchase the replacement item.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and verified, an gift eCertificate will be emailed to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The first step in the return process is to submit a Return Request by visiting us here for your RMA.
What items are returnable?
- Items returned within 14 days of receipt of your shipment
- Items In it's original condition (Unwashed, Unworn & Undamaged w/Tags still attached)
- Items that were received damaged or defective (you must notify us within 5 days of receipt* that you've received a damaged item to be considered!)
- Items In the original packaging
What items are also non-refundable (No Exceptions!)?
- Free Gifts
- Clearance Items
- Sale Items
- FINAL SALE Items
- Promotional Items
- Under Garments
- Choice Accessories
Are there any charges for return?
There are no charges for returns. However, original shipping charges are non-refundable and you are responsible for the return shipping charges which will be deducted from the monies to be refunded.
We hope to build trust with our customers and create a relationship with you for the long term. Standing behind what we sell is a big part of that. We think many customers choose to shop with us because they know if their purchase isn't right, we'll work to fix it. You will not be held responsible for the shipping charges incurred for damaged items you've received nor items sent to you in error.
Note: Please follow the packing instructions included in your shipment.
Refused Packages: Any order that is unable to be delivered will be treated as a return and a credit of the purchase amount, less any shipping charges, will be refunded to your original payment method.
Cancelled Orders: As we are vigilant in our efforts to ensure authentic transactions and protect our customers, there is a 24hr - 48hr delay in processing your order. We use this window to verify funds and the transaction. You are able to cancel your order within this window without issue. However, once you order has been verified and the order is in processing, you can not cancel. If you no longer want the item, the return/exchange in question will be handled in the above noted manners.